Replacement of Legacy Enterprise Management Solution Paves Way for Service Level Management
San Mateo, CA - May 2, 2005 - Privately held Nimsoft today announced that UK-based Ladbrokes, the betting and gaming division of Hilton Group, has chosen to adopt its NimBUS service-level management solution to provide real-time service monitoring and reporting for its IT infrastructure spanning thousands of heterogeneous servers, networks, databases and applications.
Faced with the task of replacing an existing enterprise management solution, Ladbrokes embarked in an extensive market evaluation that included more than 20 vendors. The final shortlist included BMC Software, HP, Microsoft and Nimsoft, but following actual onsite testing, Ladbrokes has decided to standardise on the NimBUS solution from Nimsoft after it demonstrated superior scalability, functionality and return on investment. Additionally, the NimBUS solution emerged as the only offering ready to tackle true service level compliance reporting through its unique ability to define, monitor and report against service level agreements (SLAs).
"As the market leader in the UK betting industry and the best-known brand in the global eGaming market, Ladbrokes works hard to continuously deliver innovative value and services to our customers," said Paul Thompson, Office Systems Manager, at Ladbrokes. "During our extensive research and onsite trials, we quickly realised that NimBUS adhered to all of our strict functionality requirements, including scalability, ease-of-use, and cross platform reach. All in all, we found that NimBUS is a fantastic solution also because of its built-in intelligence for service level management which is a key IT contribution to the continued success of our business."
Ladbrokes provides customers with a 24-hour a day, 7-day a week service via a network of nearly 2,000 licensed betting shops, plus over 600,000 registered customers from 160 countries bet with Ladbrokes. With the implementation of NimBUS, Ladbrokes will gain advanced monitoring capabilities for end-to-end visibility of its IT infrastructure, which allows for efficient detection and resolution of application outages that could affect any individual customer.
"Amidst todays proliferation of enterprise management solutions readily available to customers, NimBUS offers a value-add management dimension that is unmatched in the marketplace," said Gary Read, President of Nimsoft, Inc. "Through NimBUS embedded service level management capabilities, Ladbrokes can leverage service views to proactively monitor performance and availability against defined SLAs, for an additional competitive advantage."
About Nimsoft Nimsoft is a premier provider of cost-effective service level management solutions for maximum business uptime and compliance. The future-ready NimBUS solution is already empowering hundreds of IT enterprises across industries and around the world to successfully manage against their SLA targets within a matter of hours. Nimsoft stands ready 24x7 to help its customers manage complex network systems with an advanced performance and service-level management solution built on a flexible architecture, and offering a cost of ownership that brings Service Level Management...within reach. For more information, visit www.nimsoft.com.
