54 resources available
As presented by Cody Griffin at MSPWorld Las Vegas 2016. Cody-Griffin
This study is based on an in-depth, web-based survey that collected valuable data on the following factors that are shaping the MSP industry today. Customer requirements driving industry demand MSP market segmentation and key vertical markets Revenue growth and customer adoption rates Revenue…
The annual state of the market report, delivered by Charles Weaver, CEO of MSPAlliance. This session will examine the spending trends and growth areas for MSPs globally. It will also address future areas of potential regulation, customer spending, and opportunity for MSPs.…
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As an MSP, what does a winter storm or a major flood impacting your data center mean for your customers? When a disaster occurs – natural or human-induced – how will you keep customers informed and open for business? It’s common knowledge that data centers are at risk of outages at any given…
As presented by Jeff Clemons at MSPWorld Las Vegas 2016. Jeff-Clemons1
Presented at MSPWorld 2017 Conference in New Orleans by Michael Backers. Many IT companies struggle with the transition between providing billable hour services to managed IT services. This transition, however, is easier than you may think. Providing external managed services billing models can…
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As presented by Chuck Daniels at MSPWorld Las Vegas 2016. Chuck-Daniels-
Dustin Domerese CEO Dynamic Consultants Group Determining when to take on a new line of business or expand into a new service offering is a difficult and risky decision for any business. The everchanging world of Microsoft partnerships offer exponential growth potential to any solution provider,…
Presented at MSPWorld 2017 Conference in New Orleans by Ryan Vallee. Properly pricing your service is key to business growth. The science to calculating labor cost, overhead, software solution, etc. to achieve a desired margin can be a bit of a mystery to many. Whether you offer reactive,…
New waves of technology like cloud or security are causing shifts in customer demands, causing a ripple effect on your business. How do you maintain a stable business while adapting to the outside pressures to change? By layering resilience on top of a foundation of good relationships. In this…
Business plans have long been necessary components for starting and operating a business. This strategy no longer exists in the age of managed services. As technology changes so rapidly, MSPs need to develop new strategies for developing and implementing business plans. This session will teach…
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As presented by Michael Corey at MSPWorld Las Vegas 2016. Michael-Corey-Dirty-Secrets
As presented by Michael Corey at MSPWorld Las Vegas 2016. Michael-Corey-2
Since most MSPs are small businesses, many owners think of M&A as the only method for exiting a business. While M&A is an option MSP business owners have other methods for retirement, existing a business, or creating a succession strategy designed to keep the MSP alive. This session will explore…
Estimates are that 80% of MSPs have less than five employees and 85% have less than ten employees. Why is it that the ten employee size is so difficult to break through? How big do you want your MSP to become? What decisions can smaller MSPs make that will help prepare them for larger growth?…
How I Managed Grew Insights from CEO
This presentation summarizes a success story from a leading VAR and MSP who is using the cloud to grow his business, deliver innovative services, and compete effectively in a dynamic information technology market. It examines the types and levels of support that are required from various vendor…
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As presented by Vadim Vladimirskiy at MSPWorld Las Vegas 2016. Making Office 365 Work for your MSP Practice
As presented by Sandeep Savla at MSPWorld Las Vegas 2016 Sandeep-Savla
MSPs put a lot of thought into pricing their managed services offerings. Winning new business is often as much about the pricing as it is about selecting a vendor that the customer trusts. But, what happens when your pricing comes into conflict with your service agreements? What happens when…
An MSP Outline to Sustainability Will discuss the Past – Present – Future The framework of a solid MSP Software Hardware Information People Security Where to place your focus, when to leave to past behind you. Its-All-About-the-SHIPS
It happens to many MSPs. A significant client, representing a large portion of your recurring revenue suddenly goes away. They are acquired, find a different provider, go out of business, or perhaps just decide to bring things in house. Whatever the reason, losing a significant customer is…
Service providers that don’t adapt to changes in the market are facing impending doom within 3 years. Changes with cloud, IoT, cybersecurity and compliance are a few of the radical changes this industry is facing, all of which hit service providers squarely between the eyes. In this session…
As presented by Charles Weaver at MSPWorld Las Vegas 2016. Charles-Weaver
As presented by Ajay Gulati and Craig McKesson in MSPWorld Las Vegas 2016. AjayCraig-v2
MSPs are used to delivering backup as a service offerings to their customers. What may not be familiar is MSPs backing up cloud based applications and data, belong both to customers and internally to the MSP. This session will explore both MSP best practices and customer best practices related…
As presented by Robin Chow at MSPWorld Las Vegas 2016. RobinChow
As presented by Bob Hoover in MSPWorld Las Vegas 2016. Bob-Hoover
Presented at MSPWorld 2017 Conference in New Orleans by John Burgess. Do you ever wonder whether the way you run your managed services business is the right way? Could there be other, better ways to deliver services to your customers? Join this session to have a candid discussion about practical…
Presented at MSPWorld 2017 Conference in New Orleans by Michael Corey. Whether you are a new MSP starting out and looking for funding, or a seasoned veteran seeking that edge to push your service margins even higher, this session is for you. Managed services veteran, Michael Corey, will bring is…
Managed services and cloud pricing for MSPWorld Austin 2012 MSP-Pricing (1)
Channel session at MSPWorld Austin 2012 Is-the-channel-dead (1)
From MSPWorld Conference & Expo – Austin, TX 2011 Navigating-the-Cloud-Mike_Klein_final (2)
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So you want to sell your MSP business? Simply listing it for sale is not enough. MSPs are like any other business and need to be prepared for sale. This session will help you better understand the necessary steps to prep your MSP practice to get maximum value. Speaker: Michael Corey, License…
As presented by Terry Hedden at MSPWorld Las Vegas 2016. Terry-Hedden
Ben Hunter ADVISORY SERVICES MANAGER, CPA, CITP, CISA, CRISC, CFE Bernard Robinson & Company Many MSPs offer risk assessments as a service for their clients. But, what about performing risk assessments internally? It is an industry best practice for MSPs to regularly perform an internal risk…
This presentation begins with a look at the ITIL structure for service delivery offerings and the service level agreements that constitute the Utility and Warranty promise of managed services. It then defines how an organization can build out a competitive pricing model that addresses the…
Presented at MSPWorld 2017 Conference in New Orleans by Terry Hedden. This presentation helps MSPs and technology providers understand the importance of level setting, helps them understand what the Cloud means to them, identifies client adoptions trends, review the impact of doing little to…
Being an effective and profitable MSP means having great people. For the last several years, finding qualified human capital has been a global challenge for MSPs. This session will examine some key methods for identifying, hiring, and keeping your managed services talent. Speaker: Eric Hobbs…
Sean Ferrel Chairman & Founder Managed Solution MSP owner Sean Ferrel has a fresh take on a discussion that started a decade ago… How do MPSs deal with gorillas? And no, not King Kong, but the large suppliers and public cloud providers of the world. Can we work with them? How should we coexist?…
It’s not if, it’s when, and it’s now. Many MSPs are struggling with the cloud, moving customers only as they demand the cloud vs. proactively recommending it. Existing revenue streams for on-premises or hosted services will continue, but offer limited growth and potential churn. The cloud will…
It’s no secret that most MSPs and IT Service providers struggle financially. They don’t reach their revenue growth goals and struggle to make strong net profit. This session is designed to tackle the top 10 things you can do right now to get the sales you need to reach your goals without…
MSPs depend on their vendors to deliver high quality managed services offerings. These third party vendors can be an asset or a liability when it comes to the types of customers you have and the types of services you deliver. Knowing who your third party vendors really are has become a strategic…
As presented by John Burgess and Julie Machal-Fulks at MSPWorld Las Vegas 2016. JohnBurgess
Enter the mind of the end user customer. What are some of the more pressing questions they have about their MSP? These questions will span business, technical, financial, and service operations…the very questions which build trust between provider and customer. CodyGriffin.pptx
Presented at MSPWorld 2017 Conference in New Orleans by David Neel. We all have them, and we know it. Webster defines it as: an area where a person’s view is obstructed. But if we apply it to our MSP practice, if we dare. What would we find……. David-Neel-
Presented at MSPWorld 2017 Conference in New Orleans by Kevin Haley. Security threats don’t change, but they do evolve. This presentation will look at the latest trends in ransomware, phishing and data breaches. It will cover what the bad guys have done, and what they are likely to do next.…
This session is designed to educate attendees on the massive shift toward services-led businesses occurring in the print and imaging industry. We will present the market around managed print services and how this has led office equipment OEMs and channels to enter the wider managed IT services…