Average Contract Length
The Average Contract Length metric displays the percentage of contract lengths that have been used by the Verified Members throughout the past five years. Please note that 2020 data is still being collected and is subject to change. MSPAlliance recommends using contracts lasting less than one…
More in Operational Metrics
Antivirus Tools Dashboard
The dashboard below displays key operational metrics for Antivirus applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Antivirus metrics dashboard displays trends and operational metrics for the…
Application Operational Metrics Landing Page
MSPAlliance has created dashboards that display operational metrics for applications used by the Verified Members. Each dashboard compares applications with similar functions and purposes, showing data over time of the products, authentication methods, and storage methods used. Please note that…
Average Customer Addition Rate
The Average Customer Addition Rate is the total number of new customers in the year divided by the total number of customers from the previous year. While one would expect Customer growth to cause revenue growth, this has not always been the case for the Verified Members. In fact, Average…
Backup Applications Dashboard
The dashboard below displays key operational metrics for Backup & Replication applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Backup & Replication metrics dashboard displays trends and…