Operational Metrics
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2FA/MFA Dashboard
The dashboard below displays key operational metrics for Multifactor applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The 2FA/MFA metrics dashboard displays trends and operational metrics for the…
Accounting Tools Dashboard
The dashboard below displays key operational metrics for Accounting applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Accounting metrics dashboard displays trends and operational metrics for…
Active Directory Management Application Dashboard
The dashboard below displays key operational metrics for Active Directory Management applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Active Directory Management metrics dashboard displays…
Alert Logic Profile Page
The dashboard below depicts the usage of Alert Logic among Verified Members. Alert Logic has been one of the most popular SIEM tools among the Verified Members for the past three years. Alert Logic first appeared in the Verified Member dataset in 2017, and quickly became the most popular tool…
Antivirus Tools Dashboard
The dashboard below displays key operational metrics for Antivirus applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Antivirus metrics dashboard displays trends and operational metrics for the…
Application Development Testing Dashboard
The dashboard below displays key operational metrics for APPLICATION DEVELOPMENT TESTING applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The APPLICATION DEVELOPMENT TESTING dashboard displays…
Application Development Version Control Dashboard
The dashboard below displays key operational metrics for APPLICATION DEVELOPMENT VERSION CONTROL applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The APPLICATION DEVELOPMENT VERSION CONTROL…
Application Operational Metrics Landing Page
MSPAlliance has created dashboards that display operational metrics for applications used by the Verified Members. Each dashboard compares applications with similar functions and purposes, showing data over time of the products, authentication methods, and storage methods used. Please note that…
Average Contract Length
The Average Contract Length metric displays the percentage of contract lengths that have been used by the Verified Members throughout the past five years. Please note that 2020 data is still being collected and is subject to change. MSPAlliance recommends using contracts lasting less than one…
Average Customer Addition Rate
The Average Customer Addition Rate is the total number of new customers in the year divided by the total number of customers from the previous year. While one would expect Customer growth to cause revenue growth, this has not always been the case for the Verified Members. In fact, Average…
Backup Applications Dashboard
The dashboard below displays key operational metrics for Backup & Replication applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Backup & Replication metrics dashboard displays trends and…
Barracuda Profile Page
The dashboard below depicts the usage of Barracuda email filtering among Verified Members. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Email Security…
Communication Tools Dashboard
The dashboard below displays key operational metrics for Communication applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Communication metrics dashboard displays trends and operational metrics…
Continuous Integration Application Dashboard
The dashboard below displays key operational metrics for APP-DEV CONTINUOUS INTEGRATION applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The APP-DEV CONTINUOUS INTEGRATION dashboard displays…
Customer Relations Management Tools Dashboard
The dashboard below displays key operational metrics for CRM applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The CRM metrics dashboard displays trends and operational metrics for the CRM tools…
Documentation Tool Dashboard
The dashboard below displays key operational metrics for Documentation applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Documentation metrics dashboard displays trends and operational metrics…
Email Filtering and Security Dashboard
The dashboard below displays key operational metrics for Email Filtering & Security applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Email Filtering & Security metrics dashboard displays…
Employee Retention Rate
Employee retention is the percent of existing employees that the company retains over a period of time. Please note that 2020 is still being collected and is subject to change. . This metric demonstrates an MSP’s ability to keep their employees for an extended period of time. The MSPAlliance…
Endpoint Protection Dashboard
The dashboard below displays key operational metrics for Endpoint Protection applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Endpoint Protection metrics dashboard displays trends and…
Financial Operational Metrics Pages
This section consists of the financial metrics that indicate the financial health and sustainability of the Verified Members, and all MSPs by extension. Each page contains a definition of the metric, what it means, and analysis of any trends or anomalies that have been identified over the past…
Firewall Management Tool
The dashboard below displays key operational metrics for Firewall Management applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Firewall Management metrics dashboard displays trends and…
Firewalls Dashboard
The dashboard below displays key operational metrics for FIREWALL APPLICATIONS that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The FIREWALL APPLICATIONS dashboard displays trends and operational metrics for…
Hosting Application Dashboard
The dashboard below displays key operational metrics for HOSTING applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The HOSTING dashboard displays trends and operational metrics for the HOSTING…
Human Resources Application Dashboard
The dashboard below displays key operational metrics for Human Resources applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Human Resources dashboard displays trends and operational metrics for…
IT Glue Profile Page
The dashboard below depicts the usage of IT Glue among Verified Members. MSPAlliance has collected data regarding IT Glue for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Documentation Tools Dashboard and the…
Machine Virtualization
The dashboard below displays key operational metrics for Machine Virtualization applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Machine Virtualization dashboard displays trends and…
Managed Services GPM
The graph below indicates that Average Gross Profit Margins (GPM) for Managed Services have grown significantly for the Verified Members. A healthy Managed Services GPM is greater than or equal to 30%, which is indicated by the solid line on the graph. After 2015, the Verified Members on average…
Ninite Profile Page
The Ninite metrics dashboard displays trends and operational metrics for the Ninite applications that are utilized by Verified Members. This data is updated continuously as new data enters the dataset from the Verified Members program. The first page of this dashboard displays several…
Operational Metrics Landing Page
The Operational Metrics consist of dashboards that analyze the financial health and application usage levels of the Verified Members. These dashboards are meant to show year over year trends for the Verified Members that indicate the direction of the MSP industry as a whole. There are two…
Password Management Dashboard
The dashboard below displays key operational metrics for Password Management applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Password Management metrics dashboard displays trends and…
Professional Service Automation Dashboard
The dashboard below displays key operational metrics for PSA applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The PSA metrics dashboard displays trends and operational metrics for the PSA tools…
Project Management Dashboard
The dashboard below displays key operational metrics for PROJECT MANAGEMENT applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The PROJECT MANAGEMENT dashboard displays trends and operational…
Proofpoint Profile Page
The dashboard below depicts the usage of Proofpoint among Verified Members. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Email Security Dashboard and…
Remote Access Tool Dashboard
The dashboard below displays key operational metrics for Remote Access applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Remote Access metrics dashboard displays trends and operational metrics…
Remote Monitoring and Management Tools Dashboard
The dashboard below displays key operational metrics for Remote Monitoring and Management (RMM) applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The RMM metrics dashboard displays trends and…
Reporting Dashboard
The dashboard below displays key operational metrics for REPORTING TOOLS applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The REPORTING TOOLS dashboard displays trends and operational metrics for…
Scanning and Vulnerability Tools Dashboard
The dashboard below displays key operational metrics for Scanning and Vulnerability applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Scanning and Vulnerability metrics dashboard displays…
Security Awareness Training Metrics
The dashboard below displays key operational metrics for SECURITY AWARENESS TRAINING applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The SECURITY AWARENESS TRAINING dashboard displays trends and…
SharePoint Profile Page
The dashboard below depicts the usage of SharePoint among Verified Members. MSPAlliance has collected data regarding SharePoint for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Documentation Tools Dashboard and the…
SSO Dashboard
The dashboard below displays key operational metrics for SSO applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The SSO dashboard displays trends and operational metrics for the SSO that are…
System Information and Event Management Tools Dashboard
The dashboard below displays key operational metrics for System Information and Event Management (SIEM) applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The SIEM metrics dashboard displays trends…
Telecommunication Dashboard
The dashboard below depicts the telecommunication landscape for Verified Members over the past five years. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Further…
VPN Dashboard
The dashboard below displays key operational metrics for VPN applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The VPN dashboard displays trends and operational metrics for the VPN that are…
ZixCorp Profile Page
The dashboard below depicts the usage of ZixCorp products among Verified Members. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Email Security…