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The dashboard below displays key operational metrics for Multifactor applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The 2FA/MFA metrics dashboard displays trends and operational metrics for the…
The dashboard below displays key operational metrics for Accounting applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Accounting metrics dashboard displays trends and operational metrics for…
The dashboard below displays key operational metrics for Active Directory Management applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Active Directory Management metrics dashboard displays…
The dashboard below depicts the usage of Alert Logic among Verified Members. Alert Logic has been one of the most popular SIEM tools among the Verified Members for the past three years. Alert Logic first appeared in the Verified Member dataset in 2017, and quickly became the most popular tool…
The dashboard below displays key operational metrics for Alert Management applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Alert Management metrics dashboard displays trends and operational…
The dashboard below displays key operational metrics for Antivirus applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Antivirus metrics dashboard displays trends and operational metrics for the…
The dashboard below displays key operational metrics for APPLICATION DEVELOPMENT TESTING applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The APPLICATION DEVELOPMENT TESTING dashboard displays…
The dashboard below displays key operational metrics for APPLICATION DEVELOPMENT VERSION CONTROL applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The APPLICATION DEVELOPMENT VERSION CONTROL…
The dashboard below displays key operational metrics for Application Management applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied
MSPAlliance has created dashboards that display operational metrics for applications used by the Verified Members. Each dashboard compares applications with similar functions and purposes, showing data over time of the products, authentication methods, and storage methods used. Please note that…
The Average Contract Length metric displays the percentage of contract lengths that have been used by the Verified Members throughout the past five years. Please note that 2020 data is still being collected and is subject to change. MSPAlliance recommends using contracts lasting less than one…
The Average Customer Addition Rate is the total number of new customers in the year divided by the total number of customers from the previous year. While one would expect Customer growth to cause revenue growth, this has not always been the case for the Verified Members. In fact, Average…
Customer retention is the percent of existing customers that the company retains over a period of time.
This graphic highlights the customers lost segment of the employee retention calculation.
This metric show the Average number of Managed Services Employees for each Verified Member. Please note that 2020 is still being collected and is subject to change.
The dashboard below depicts the usage, authentication, and satisfaction with Azure Cloud Services among the Verified Members. MSPAlliance has collected data regarding these applications for the past few years and has aggregated them here to provide additional insight on these products to other MSPs.
The dashboard below displays key operational metrics for Backup & Replication applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Backup & Replication metrics dashboard displays trends and…
The dashboard below depicts the usage of Barracuda email filtering among Verified Members. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Email Security…
The dashboard below displays key operational metrics for Communication applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Communication metrics dashboard displays trends and operational metrics…
The dashboard below displays key operational metrics for Configuration Management applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied
The dashboard below displays key operational metrics for APP-DEV CONTINUOUS INTEGRATION applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The APP-DEV CONTINUOUS INTEGRATION dashboard displays…
The metric below shows average the percentage of the Verified Member’s revenue that is received from their largest Customers. Please note that 2021 data is still being collected and therefore subject to change.
The dashboard below displays key operational metrics for CRM applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The CRM metrics dashboard displays trends and operational metrics for the CRM tools…
The dashboard below displays key operational metrics for Documentation applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Documentation metrics dashboard displays trends and operational metrics…
The dashboard below displays key operational metrics for Email Filtering & Security applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Email Filtering & Security metrics dashboard displays…
Employee retention is the percent of existing employees that the company retains over a period of time. Please note that 2020 is still being collected and is subject to change. . This metric demonstrates an MSP’s ability to keep their employees for an extended period of time. The MSPAlliance…
The dashboard below displays key operational metrics for Endpoint Protection applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Endpoint Protection metrics dashboard displays trends and…
The information below displays different trends and information about ESET AV that is used by Verified Members over the years. These trends and information are updated in real-time and will change as more information is collected. Satisfaction Breakdown (Top Left): This chart displays how…
This section consists of the financial metrics that indicate the financial health and sustainability of the Verified Members, and all MSPs by extension. Each page contains a definition of the metric, what it means, and analysis of any trends or anomalies that have been identified over the past…
The dashboard below displays key operational metrics for Firewall Management applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Firewall Management metrics dashboard displays trends and…
The dashboard below displays key operational metrics for FIREWALL APPLICATIONS that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The FIREWALL APPLICATIONS dashboard displays trends and operational metrics for…
The dashboard below displays key operational metrics for HOSTING applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The HOSTING dashboard displays trends and operational metrics for the HOSTING…
The dashboard below displays key operational metrics for Human Resources applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Human Resources dashboard displays trends and operational metrics for…
The dashboard below depicts the usage of IT Glue among Verified Members. MSPAlliance has collected data regarding IT Glue for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Documentation Tools Dashboard and the…
The dashboard below displays key operational metrics for Machine Virtualization applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Machine Virtualization dashboard displays trends and…
The graph below indicates that Average Gross Profit Margins (GPM) for Managed Services have grown significantly for the Verified Members. A healthy Managed Services GPM is greater than or equal to 30%, which is indicated by the solid line on the graph. After 2015, the Verified Members on average…
The dashboard below depicts the usage of Microsoft Exchange among Verified Members. MSPAlliance has collected data regarding Exchange for the past few years, and has aggregated them here to provide additional insight on this product to other MSPs. Further analysis of this dashboard is coming soon!
The Ninite metrics dashboard displays trends and operational metrics for the Ninite applications that are utilized by Verified Members. This data is updated continuously as new data enters the dataset from the Verified Members program. The first page of this dashboard displays several…
The Operational Metrics consist of dashboards that analyze the financial health and application usage levels of the Verified Members. These dashboards are meant to show year over year trends for the Verified Members that indicate the direction of the MSP industry as a whole. There are two…
The dashboard below displays key operational metrics for Password Management applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Password Management metrics dashboard displays trends and…
The dashboard below displays key operational metrics for PSA applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The PSA metrics dashboard displays trends and operational metrics for the PSA tools…
The dashboard below displays key operational metrics for PROJECT MANAGEMENT applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The PROJECT MANAGEMENT dashboard displays trends and operational…
The dashboard below depicts the usage of Proofpoint among Verified Members. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Email Security Dashboard and…
The dashboard below displays key operational metrics for Remote Access applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Remote Access metrics dashboard displays trends and operational metrics…
The dashboard below displays key operational metrics for Remote Monitoring and Management (RMM) applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The RMM metrics dashboard displays trends and…
The dashboard below displays key operational metrics for REPORTING TOOLS applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The REPORTING TOOLS dashboard displays trends and operational metrics for…
The dashboard below depicts the usage of Salesforce among Verified Members. MSPAlliance has collected data regarding Salesforce for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs.
The dashboard below displays key operational metrics for Scanning and Vulnerability applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Scanning and Vulnerability metrics dashboard displays…
The dashboard below displays key operational metrics for SECURITY AWARENESS TRAINING applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The SECURITY AWARENESS TRAINING dashboard displays trends and…
The dashboard below depicts the usage of SharePoint among Verified Members. MSPAlliance has collected data regarding SharePoint for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Documentation Tools Dashboard and the…
The dashboard below displays key operational metrics for SECURITY AWARENESS TRAINING applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied
The dashboard below displays key operational metrics for SSO applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The SSO dashboard displays trends and operational metrics for the SSO that are…
The dashboard below displays key operational metrics for System Information and Event Management (SIEM) applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The SIEM metrics dashboard displays trends…
The dashboard below depicts the telecommunication landscape for Verified Members over the past five years. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Further…
The dashboard below depicts vCenter usage and metrics by Verified Members over the past five years. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Further analysis of…
The dashboard below displays key operational metrics for VPN applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The VPN dashboard displays trends and operational metrics for the VPN that are…
The dashboard below depicts Warranty Master usage and metrics by Verified Members over the past five years. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Further…
The information below displays different trends and information about Webroot that is used by Verified Members over the years. These trends and information are updated in real-time and will change as more information is collected. Satisfaction Breakdown (Top Left): This chart displays how…
The dashboard below depicts the usage of ZixCorp products among Verified Members. MSPAlliance has collected data regarding these applications for the past few years, and has aggregated them here to provide additional insight on these products to other MSPs. Please see the Email Security…