Managed Services GPM
The graph below indicates that Average Gross Profit Margins (GPM) for Managed Services have grown significantly for the Verified Members. A healthy Managed Services GPM is greater than or equal to 30%, which is indicated by the solid line on the graph. After 2015, the Verified Members on average…
More in Operational Metrics
Antivirus Tools Dashboard
The dashboard below displays key operational metrics for Antivirus applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Antivirus metrics dashboard displays trends and operational metrics for the…
Application Operational Metrics Landing Page
MSPAlliance has created dashboards that display operational metrics for applications used by the Verified Members. Each dashboard compares applications with similar functions and purposes, showing data over time of the products, authentication methods, and storage methods used. Please note that…
Average Customer Addition Rate
The Average Customer Addition Rate is the total number of new customers in the year divided by the total number of customers from the previous year. While one would expect Customer growth to cause revenue growth, this has not always been the case for the Verified Members. In fact, Average…
Backup Applications Dashboard
The dashboard below displays key operational metrics for Backup & Replication applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Backup & Replication metrics dashboard displays trends and…