Operational Metrics Landing Page
The Operational Metrics consist of dashboards that analyze the financial health and application usage levels of the Verified Members. These dashboards are meant to show year over year trends for the Verified Members that indicate the direction of the MSP industry as a whole. There are two…
More in Operational Metrics
Antivirus Tools Dashboard
The dashboard below displays key operational metrics for Antivirus applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Antivirus metrics dashboard displays trends and operational metrics for the…
Application Operational Metrics Landing Page
MSPAlliance has created dashboards that display operational metrics for applications used by the Verified Members. Each dashboard compares applications with similar functions and purposes, showing data over time of the products, authentication methods, and storage methods used. Please note that…
Average Customer Addition Rate
The Average Customer Addition Rate is the total number of new customers in the year divided by the total number of customers from the previous year. While one would expect Customer growth to cause revenue growth, this has not always been the case for the Verified Members. In fact, Average…
Backup Applications Dashboard
The dashboard below displays key operational metrics for Backup & Replication applications that are used by MSPAlliance’s Verified Members. 1 = Very Dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied The Backup & Replication metrics dashboard displays trends and…