MSPAlliance recently had the opportunity to ask Ensim CEO, David Wippich, some questions about his organization and how they are working with managed service providers.
What products and/or solutions does Ensim offer MSPs?
The Ensim Automation Suite (EAS) enables complete automation and orchestration of marketplace, subscriptions, service catalog, provisioning, billing, and operations, with self-service on-boarding and management, of users, organizations, and channels for business applications, services, and infrastructure. Enabling enterprise users and admins with self-service ordering and management capabilities via an easy to use web portal can drive higher demand for the services offered while lowering the MSP’s operating cost. Increased revenue, lower operating cost and higher customer satisfaction can be easily achieved by leveraging Ensim solutions. EAS enables MSPs and other service provider and enterprise users to extend and enhance existing systems to minimize costs, deployment time, user disruption and business risk. EAS easily overlays existing platforms and integrates with back office systems like IDM, CRM, ERP, BI, or other OSS and BSS platforms. As a complete turnkey system, EAS can be deployed stand-alone or as a fully integrated end-to-end solution or replace existing ordering, service catalog, billing, provisioning, and management platforms.
Ensim Automation Suite includes the service and application connectors (including the latest versions of Microsoft Lync, SharePoint, Exchange, VMware vCenter and vCloud, and Microsoft System Center / Hyper-V– just to name a few) which enable all of the automation functionality of Ensim’s platform for ordering, catalog and billing to also be fully leveraged for fine grain provisioning and operations management to control any application, service and infrastructure component connected through standard web service APIs, whether multi-tenant or single tenant, on-premise, SaaS or cloud services.
Meeting enterprise security and compliance requirements is critical to MSPs looking to provide public, private or hybrid cloud services for mission critical applications and infrastructure. Ensim provides all the capabilities necessary to meet the MSPs’ needs, including delegated administration, role and rights management, detailed logging for audit and reporting, and help desk / operations / self-service automation - all functionalities that are important for MSPs looking to differentiate and provide solutions at a competitive price.
