A recent Kaseya commissioned survey found that less than 20% of IT solution providers are actually automating their IT tasks. This begs the question "what are they doing?" As many of us have long suspected, lots of self proclaimed service providers aren't really "managing" anything. Instead, they are using "MSP tools" to basically do what they've always done, which is react to problems and play a break/fix role for their clients.
Now, I've long since come to the realization that the IT channel will always have break/fix providers. There's just no way everyone is going to make the transition. What I'm wondering is will there ever be enough competent MSP's out there to actually increase the managed services end-user adoption rate to something above 15%?
So I ask you; is enough pressure or enough encouragement being placed on the channel to speed up the adoption of automated processes? Because, if less than 20% of service providers are automating, there is a lot of inefficiency out there in the channel. Eventually, something's got to give.
