Financial Operational Metrics Pages

This section consists of the financial metrics that indicate the financial health and sustainability of the Verified Members, and all MSPs by extension. Each page contains a definition of the metric, what it means, and analysis of any trends or anomalies that have been identified over the past five years. The Financial Metrics consist of the following:

• Average Contract Length
• Average Customer Addition Rate
• Average Customer Retention Rate
• Average Customers Lost
• Average Managed Services Employees
• Average Managed Services Revenue
• Customer and Employee Metrics Comparison
• Customer Percent of Revenue: What is the risk of losing your largest Customer?
• Employee Retention Rate
• Managed Services GPM
• Total Managed Services Revenue
• Verified Member Profile Metrics