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Any profession which has survived for a considerable period has possessed one unique attribute responsible for the ongoing and sustainable growth of the profession: ongoing training and policing. I will address both issues but focus more on the policing aspect.
MSPs Must Educate Themselves
No profession can survive without training the next generation. Professional training and education not only ensures the next generation of managed services professional will be ready for the task, but it allows for the current generation to have a standard of behavior.
Given the discussion in this community around staffing shortages, the ability to training personnel is vital to the growth and sustainability of the managed services profession.
MSPs Should Police One Another
Similar to the self-education issue, a profession like managed services needs to have effective policing models in place to give customers a sense of security and comfort that their MSP has governance and policing mechanisms in place.
If policing your MSP practice is too strong a term, then at least we should agree on MSP oversight as a practical outcome for any self-regulation system. MSPs have a lot of responsibility, and they shoulder that burden quite well. There are always exceptions to the rule. All professions can point to bad actors who have threatened to give the profession a bad reputation. One of the goals of a self-regulation scheme is to guard against reputation-harming providers and activities which would threaten the larger professional community.