Ottawa, Canada - Dec., 5, 2005 - Pushing innovation and challenging the status quo, N-able Technologies, the No. 1 provider of managed services software and business transformation services for resellers servicing small- and medium-sized businesses (SMBs), today announced the Velocity System(tm) - the industry's first comprehensive, solution-focused MSP business transformation offering.
Consisting of five separate solutions for Application, Desktop, Network, Security and Voice over IP (VoIP) managed services, N-able's new Velocity System touts the broadest and most complete range of flexible, solutions-centric managed services and business transformation offerings available on the market. Backed by proven best practices and N-able's unparalleled partner care, the Velocity System enables MSPs to customize their offering to specific customer needs with the lowest cost of services delivery. In addition to breaking through the generic, one-size-fits-all managed services model, N-able's new MSP solution features three key differentiators:
- Industry Leading Remote Monitoring and Management (RMM) Platform -The Velocity System's upgraded, high performance N-central 5.0 RMM platform delivers Web-based multi-stakeholder views and the ability to aggregate, model, report and notify on meta-services like desktops, networks or at the level of business critical systems like email and CRM. The new Velocity System's enhanced 5.0 RMM platform also sports faster, more robust reporting features and is interoperable -allowing partners and vendors to easily integrate third party products and services into N-able's software solutions. Further, the advanced functionality of the Velocity System's core N-central 5.0 platform is highly scaleable and easily supports twice as many devices and tasks than previous versions, with support for simultaneous monitoring and management of 5,000 devices and 50,000 tasks. It also works seamlessly within heterogeneous environments including Linux, Novell, Solaris and Windows.
- Proven Service Workflow Optimization -This set of services and components contains domain expertise on how to configure and maintain an effective service offering. Contents are derived from industry experts, N-able customers' best practices and independent company research. This includes a set of operational and monitoring automation strategies that helps minimize the overall cost of remote managed services.
- Business Transformation Resources and Support -These business resources and go-to-market strategies and tactics are designed exclusively to assist VARs, resellers, and solution providers in becoming successful MSPs. These unprecedented resources include the Velocity Blueprint, N-able University(tm) and Primetime marketing collateral. In addition, N-able's Channel team boasts more partner support personnel (including help desk staff, partner development specialists and channel sales representatives), and partner care services and resources than its direct competitors.
"N-able's Velocity System marks a clear turning point in the maturation of the managed services industry," said Charles Weaver, president, MSP Alliance. "The ability to select what specific managed services solutions to offer, whether it is a Desktop Software as a Service or Network Managed Service, is exactly what MSPs have been asking for from vendor partners. In the past, many MSPs were hindered by the all-in-one cost of delivery and lack of business transformation resources. With this approach to market, thats all about to change."
"N-able has proven that Managed Services is not a "flash in the pan" technology," said Patrick Sullivan, CIO at All Covered, a nationwide IT solution provider. "This new business model is helping us redefine how we go to market and service our customers. By innovating and adding more flexibility, solution focus and customization to its services and solutions, N-able is working to make it easier and more profitable for solution providers like us to strengthen our offering and better service our customers."
Based on its award-winning N-central platform, N-able's Velocity System focuses on the technology, best practices, business transformation resources and customer care services that MSPs need. "Technology is the foundation for building a managed services offering, but it's the processes, people and overall shift in culture that sets the successful partners apart, making them and us invaluable to the market," said Mark Scott, president and CEO, N-able.
"Becoming an MSP is about adopting a new way of doing business and effectively converting a low margin, chaotic IT environment into a high margin, predictable and profitable, long-term services model," continues Scott. "Our focus on technology, service workflow optimization and business transformation is why N-able partners are successful and drive higher revenues and command more profits than other MSPs."
N-able's Velocity System at a Glance Whether purchased as a complete solution or bought separately, each solution set within the Velocity System is supported by N-able's Service Workflow Optimization, and Business Transformation Resources and Support. "No other vendor in the managed services space invests and reinvests in its partners success like we do," concludes Scott.
Solution Managed Services Included Managed Application Provides remote monitoring and management of business critical applications such as CRM, ERP and BI
Managed Desktop (NEW) Allows you to deliver remote asset, patch, antivirus, anti-spam, anti-spyware, remote backup and software distribution management and remote access to desktops with optional N-able OnDemand tools.
Managed Network Provides availability and performance management of IT services across distributed infrastructures. Through multiple views and flexible service groupings, organizations can manage IT with transparent costs and service levels.
Managed Security Delivers remote monitoring, management and event correlation for firewalls, intrusion detection systems and antivirus systems
Managed VoIP Enables you to proactively and remotely manage Cisco(R) -based VoIP infrastructures by providing a unique view into the operation of your VoIP system.
Interoperable Technology Platform Service Workflow Optimization Business Transformation Resources and Support *All N-able solutions are designed to run solely in conjunction with the N-central 5.0 platform.
Pricing and Availability Competitively priced, the Velocity System is available immediately within North America and Europe. Pricing varies based on partners needs and the number of customers and devices being monitored, managed and supported by the MSP.
About N-able Technologies Founded in March 2000, N-able Technologies(R) is the market leader in transforming service organizations into managed service providers (MSPs). N-able's combination of products, people and processes help service providers, OEMs, resellers, VARs, Telcos and ISPs develop, sell and deliver highly profitable managed services to the small- and medium-sized business (SMB) and mid-enterprise markets. N-able's product line provides complete solutions to monitor, manage and optimize information technology and security from a business perspective to evolve IT services from reactive to proactive to managed.
