Ottawa, Canada - May 30, 2006
- Helping Managed Service Providers (MSPs) clearly articulate their business value to clients, N-able Technologies, the No. 1 provider of managed services software and business transformation services for resellers servicing small- and medium-sized businesses (SMBs), today announced N-compass. Exclusive to N-able partners, this new reporting solution allows MSPs to consistently and effectively demonstrate the business value of their managed services offering to clients through unique and highly customizable performance reports. Unlike competitive offerings, N-compass enables MSPs to generate reports that are tailored to the specific needs of individual client stakeholders such as the business owner or IT manager.
"N-compass simplifies and accelerates performance reporting for MSPs and helps them demonstrate beyond a doubt the overall business value of their services to customers long term," says Gavin Garbutt, President & CEO, N-able Technologies. "The customized reporting capabilities also work to prevent price erosion, by ensuring customers understand the necessity and proven value of the services their MSP provides day-in and day-out."
"At the end of the day, customers want to know what you've done for them and why they are paying you," says Ron Cook, CEO, Connecting Point, a Las Vegasbased solution provider. "Thats why it's critical to constantly communicate with your client and explain the financial benefits your services bring to the table. Ncompass will make it easier for us to show how our proactive services far exceed the reactive services customers were paying for in the past. It's a measurable point of ROI that will help us address the individual hot buttons of our clients."
N-compass Optimizes Reporting and Enhances Customer Service Built upon Microsoft SQL Server and the Microsoft Reporting Services engine, N-compass includes an offline data warehouse and reporting infrastructure. This powerful feature provides extensive and customizable reporting capabilities without impacting day-to-day data processing activities of N-central.
Whether reports are requested on demand or scheduled for regular delivery, N-compass makes it easy for MSPs to quickly aggregate data from multiple servers and export a branded, customer - and audience-specific report that shows the business value of what the MSP has delivered. All reports can be easily exported into numerous customer-friendly formats including Microsoft Excel, PDF or CSV. Other features and benefits include:
- Multi-stakeholder Reporting - Multi-stakeholder reports provide the abilityfor an MSP to demonstrate business value to numerous audiences including management, technical and external authorities such as auditors.
- Detailed Analysis Reporting - MSPs can track comparative baselines against customer information based on a given metric for the purposes of business impact and predictive analysis. This detailed reporting and analysis helps MSPs and their customers make informed business decisions about their IT services.
- Technician Specific Reporting - MSPs can use pre-defined Managed VoIP, IT services, and Managed Security reports to create unique customer reports highlighting particular services.
- Branded Reporting - MSPs can brand and customize activity reports to drive awareness for their company and reinforce key services and performance metrics that are important to a particular client.
- Increased Service Levels, Utilization Rates and Lowered Costs - Easy to set-up and configure, N-compass is auto-upgradeable and has seamless access to N-central. In addition, detailed reports that evaluate missioncritical services such as email, network and security help ensure MSPs are meeting service level agreements.
- Stronger Customer Relationships - Comprehensive trend performance, business impact and predictive analysis allow an MSP to help customers make better business decisions and plan for future IT investments.
- Differentiated Service Model - Detailed customer reporting and performance measurement capabilities empower MSPs to provide a stronger value proposition to clients.
"When it comes to delivering proactive and fixed-fee managed services, it's often what the customer doesn't see that holds the most value and keeps the network and desktop systems running at optimal performance," concludes Garbutt. "This preventative approach to managing a client's IT infrastructure is what makes Ncompass' customizable reporting capabilities an invaluable resource to MSPs. Without it, many struggle to articulate their value in a way that is easily understood by their clients."
For more information about N-compass, download our whitepaper "From Promises to Proof: How to Demonstrate Value to Your Customers" at www.nable.com/msp/technology/n-compass/ or email n-compass@n-able.com.
About N-able Technologies Founded in March 2000, N-able Technologies is the market leader in delivering technology and training that transforms service organizations into managed service providers (MSPs).
N-able's combination of products, people and processes help service providers develop, sell and deliver highly profitable managed services to the small- and medium-sized business (SMB) market. N-able provides complete solutions to monitor, manage and optimize information technology and security from a business perspective, deliver business-value reports and drive effective and efficient service delivery.
