There is a new remote monitoring and management (RMM) company and they are aiming their sights at MSPs who predominantly use their mobile devices to manager their customers. The company’s name is Pulseway and today they launched Pulseway MSP, a solution made for MSPs to remotely monitor and manage clients IT systems from their smartphone or tablet.
“Pulseway MSP is like having a NOC in your pocket,” said Scott Weaver, founder and partner of Schema Networks. “I’ve used several other systems management tools, and none of them offer a truly mobile-first solution like Pulseway. Pulseway delivers information with unmatched accuracy I can trust. The ability to proactively solve issues in a few clicks frees us up to focus on maximizing client satisfaction and delivering on SLAs.”
Pulseway MSP provides the following remote IT systems management features:
- A Robust, Mobile-First Remote Monitoring and Management Platform- Pulseway gives MSPs the ability to monitor entire IT environments in real-time from a mobile device, with instant alerts and the ability to take corrective action before customers are impacted.
- True Cross-Platform Experience – Pulseway MSP is purpose-built from scratch to run on mobile devices, such as smartphones, tablets and even wearables, for seamless use and functionality.
- Advanced IT Automation– MSPs can save time by fully automating maintenance tasks, backup jobs, security checks and other functions on-the-go.
- Seamless, Customizable Reports and White Labeling – MSPs can deliver clear, complete system reports with the added ability to customize and white label reports and the solution, as a whole, with customer logos.
- Integration with Pulseway’s Business Management (PSA) Software – The Business Management (PSA) solution integrates seamlessly with Pulseway MSP, and offers MSPs key features to help them run their business. These features include project management, accounting, CRM, time-tracking, invoicing, billing, help desk and ticketing.
- Quick Remote Access Control – MSPs can connect to all monitored devices, and control any remote or console session with Pulseway’s Remote Desktop.
- Collaborative Environment – MSPs can share systems management information between team members and clients with a user-friendly interface. As a result, customers can now use Pulseway’s mobile app to see the health of their own IT environment and track results.
“As an MSP serving clients across a wide geography, I need to be able to do everything remotely that I could do from my desk. The new automation in Pulseway MSP lets me do just that,” said Chris Martinez, founder of Integrated IT Solutions. “I’ve resolved issues while out of the office just using my iPhone. Servicing our clients with this tool decreases response time, which makes us look like IT heroes!”
Pulseway MSP is available now and starts at $2.40 per server per month with a pay-as-you-go, no contract, no setup fees model.