REDWOOD CITY, Calif. – May 31, 2007 –Nimsoft Inc., an emerging leader of Service Level Management (SLM) solutions, today announced the company is accepting entries for its excellence awards, which is a component of its year-long Best Practices Program for Managed Service Providers. The Best Practices in Managed Services Awards will recognize the achievements of managed service providers who have built a solid business providing exceptional customer service. A comprehensive review of the entries will be performed by an impartial, multidisciplinary panel of third-party jurors comprised of Lisa Ericsson-Harris, research director of Enterprise Management Associates, Mike Vizard, editorial director of Ziff Davis Media’s Enterprise Technology Group, and Charles Weaver, president of the MSP Alliance. Any managed service provider who wants to test and measure their business practices against others in the industry may participate.
The awards process was designed to help the program judges assess the applicant’s business and also provide an opportunity for the managed service provider to scrutinize their strategy and articulate subsequent business results. “Some managed service providers have been practicing for over a decade. On the other hand, many VARs and resellers are just entering the market to help the surge of customers who need relief managing new levels of IT complexity,” said Michael Vizard, editorial director of Ziff Davis Media’s Enterprise Technology Group. “Nimsoft’s award program will provide industry role models for those building managed services businesses.” “According to our market research, the service level management marketplace is estimated to grow at a rate of 17 percent over the next five years,” said Lisa Ericsson-Harris, research director, Enterprise Management Associates. “Managed service providers who have meaningful service level agreements and customer-facing reporting capabilities and dashboards will achieve more credibility through transparency needed to help increase customers’ satisfaction in the marketplace. Nimsoft’s knowledge of the managed service provider marketplace places them in a position of strength to sponsor an award of excellence for managed service providers.”
The winning entries will be judged in the areas of innovative business strategies, values and ethics, and customer satisfaction in addition to cost-effectiveness in service delivery. Winners will be recognized in ceremonies during Nimsoft’s Nfluence customer conferences, which will be held throughout November in the United States, Spain, Benelux, Norway and the United Kingdom. Entries will be accepted beginning today and will close Aug. 31. Applications and more information about the Best Practices in Managed Services Awards are available now on Nimsoft’s company web site at http://www.nimsoft.com/awards/.
About Nimsoft Nimsoft is the premier provider of business-focused service level management solutions that customers can easily deploy and use. The company’s Service Level Management solutions – NimBUS – are used by hundreds of companies across diverse industries to manage complex networked systems and meet service level agreement targets. Nimsoft solutions combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use.
