Cambridge, MA, JULY 27, 2006 - Patni Computer Systems Ltd., a leading global IT consulting and services provider, today announced that it is the first and only offshore service provider to receive accreditation under the MSPAlliance’s (MSPA) Managed Services Accreditation Program (MSAP). MSAP is the first program of its kind, specifically designed and created to provide customers of managed services providers with the assurance that the services provider they hire meets or exceeds the highest principles of quality in areas such as financial stability, facilities, managed services practices and customer satisfaction.
Through this alliance, Patni will increase the value it is delivering to its Infrastructure Management Services customers by collaborating with other service providers and technology enablers to develop best practices and improve ROI in technology procurement and implementation. Patni is the only offshore outsourcing provider with this accreditation, which assures customers of the highest quality service standards in addition to the traditional benefits of outsourcing services such as lowered total cost of ownership.
"The Managed Services Accreditation Program is a rigorous program that benchmarks and verifies the quality of the company providing managed services," said Charles Weaver, MSPAlliance president. "We are very proud to have Patni Computer Systems as the first offshore services partner as part of this prestigious body of MSPs." MSAP was created using a wide base of criteria that encompasses a wide range of managed service providers. These criteria include a review of certified members' physical facilities, telecommunication connectivity, technology certifications for the service desk agents as well as the degree to which their software tools follow the highest standards for the delivery of available, scalable, and consistent services. By covering buying and service delivery criteria that matter to customers, the MSAP certification program tracks and measures a satisfactory level of professional and business practices, helping MSPs to consistently deliver superior services to their clients.
"This accreditation will give our customer base the highest confidence, that Patni complies with the most stringent industry-wide standards in managed services," said Douglas Fallon, senior vice president and head of Infrastructure Management Services, Patni. "By being the first offshore services provider to achieve this accreditation, we further strengthen our leadership role and differentiate ourselves in this rapidly emerging sector of outsourced services."
Patni’s Infrastructure Management Services help organizations optimize critical IT staff with a complete portfolio of solutions and services for managing enterprise IT infrastructures. Patni offers NOC-based, 24x7 automated management capabilities that can be delivered anywhere around the world. The services are based on standardized, open and scaleable architectures that comprise a diverse set of systems and technologies critical to any enterprise IT organization. This enables clients to reduce the total cost of IT operations and refocus resources on core business activities, while also improving asset utilization and system availability.
