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June 30, 2021
Service Guarantees – Should MSPs Use Them?
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question. Highlights: What are SLAs ? Defining outcome-based agreements Historical origins of SLAs Should MSPs today use SLAs? MSP Zone Guest: Rob Scott
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Show Notes
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
Highlights:
- What are SLAs?
- Defining outcome-based agreements
- Historical origins of SLAs
- Should MSPs today use SLAs?
MSP Zone Guest: Rob Scott