Company sets new standard for IT management visibility into data center and cloud-based services with enhanced ITSM capabilities and HTML5 support
ScienceLogic™ Inc. announced today at its first annual Customer Symposium a new version of the company’s IT operations and cloud management platform, ScienceLogic 7.2. With enhanced service management capabilities and support for HTML5, the product makes it easier for customers to view and manage their IT services across data center and cloud environments as well as introduce new business services.
The ScienceLogic platform’s IT service management (ITSM) features enable service providers and corporations to monitor and manage any combination of IT resources as an overall service. The product now provides access to unlimited services metrics, expanding the ability to discover, classify, monitor, and manage an IT service across on-premises and cloud-based resources, with views into health, availability and risk. The benefit is an instant high-level view across diverse services while supporting simple drill-down for comprehensive service diagnostics.
ScienceLogic has also added a powerful rules engine for service membership. The service can be defined once via an easy-to-use graphical user interface and will automatically adjust as components move across modern, dynamically provisioned data centers and cloud infrastructures. ScienceLogic delivers ITSM capabilities from one pre-integrated management platform with one code base, one user interface, and one centralized management database, preventing the need to purchase and integrate a variety of products together from one or more vendors just to get a service-oriented view.
In addition, the ScienceLogic platform’s 100 percent Web-based user interface now supports HTML5, so that IT operations and service management data can be consumed anywhere, at any time, using any tablet or mobile device. ScienceLogic provides pre-built dashboards, and clients can customize their own by simply dragging and dropping widgets onto a page. The dashboards and widgets are contextual, meaning individual elements can be selected to expand on the metrics and data needed, and to change “context” to see information consistently across multiple clouds, for example.
An executive can view a dashboard on an iPad, for instance, to get an at-a-glance status of the real time and past availability and performance of a critical application such as Exchange, as well as determine the risk of performance deterioration based on current factors. Service providers can easily create NOC dashboards for their IT operations as well as customers to view service-level compliance and ascertain the risk of breaching client SLAs.
“The ScienceLogic management platform is so versatile that our customers use it in many ways to manage and grow their businesses,” said Richard Chart, executive vice president of product management for ScienceLogic. “Enhancing our service management capabilities and adding support for HTML5 are two more ways we make it easy for customers to manage service delivery the way they want to, improve IT operations efficiency, and increase the value of their services.”
