Service Guarantees – Should MSPs Use Them?
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
- What are SLAs?
- Defining outcome-based agreements
- Historical origins of SLAs
- Should MSPs today use SLAs?
MSP Zone Guest: Rob Scott