Billerica, Mass. (February 14, 2007) -- SilverBack Technologies today announced the availability of SilverMine Plus, a reporting tool that managed service providers (MSPs) can use to generate “magazine quality” executive-level business reports that highlight a customer’s network health status including known faults, vulnerabilities and missing patches. SilverMine Plus also includes a NOC dashboard that can be viewed by end customers, and it features an open database that can be used for custom reporting.
SilverBack provides the MSP industry’s leading service management platform. It monitors and manages the complete IT infrastructure, including servers, desktops, network and security devices, printers, and UPS systems.
While SilverMine Plus includes a variety of options for reporting, three in particular are intended for executives at end customers: a two-page IT Scorecard report, a two-page Security Scorecard report, and a multi-page, in-depth Monthly Service report. These reports can be generated automatically for each end customer and emailed to them directly within SilverMine Plus. As a result, MSPs can save hundreds of hours per month that would formerly have been spent doing tedious report preparation.
“Customers have been asking for more reporting from us for a long time,” said Troy McClendon, president of Nashville-based MSP Everest, LLC. “This type of report not only satisfies that requirement, it really helps us demonstrate the value we’re delivering to our customers. And we can generate and deliver the reports on demand — something that would’ve taken us many hours to do in the past.”
“The release of SilverMine Plus is reflective of what SilverBack is all about—generating real business value for our MSP partners while minimizing operational overhead,” said Jonathan Wolf, VP Marketing at SilverBack Technologies. “There are many monitoring tools available on the market, but business-level reporting is a real differentiator for SilverBack, and one that our partners are very enthusiastic about.”
Pricing & Availability
SilverMine Plus is available immediately for $12,000. Existing SilverMine customers can upgrade to SilverMine Plus for $6,000. The new reporting capability is available as an add-on for users of SilverBack’s MSP service management platform.
About SilverBack Technologies, Inc.
SilverBack Technologies provides products and services to manage applications, systems, and networks. With a focus on the needs of managed service providers (MSPs) and resellers, SilverBack’s service management software is a distributed, multi-tenant platform for providing remote management across diverse, customer-controlled networks. SilverBack’s unique BusinessBuilder™ program combines this technology platform with the company's proven sales, marketing, and operations best practices to help its partners see successful results immediately. SilverBack's products support systems, peripherals, security devices, network devices, and applications. Please visit www.silverbacktech.com for more details.
