Billerica, Mass. (June 28, 2006) - To provide managed services providers (MSPs) and resellers with a robust desktop management solution, SilverBack Technologies today announced it will ship enhanced PC desktop management software in mid-July. Unlike alternatives, the management software requires no agent running on the desktop, yet it supports dynamic IP addresses for notebook PCs and desktops using DHCP. SilverBack Technologies is the industry's leading provider of service-delivery platforms that allow IT service providers to profitably enter the managed services business.
Resellers and MSPs can use the new desktop management capability to detect health and security problems; to monitor and report on CPU, disk, and memory usage; and to scan for patches and vulnerabilities. Administrators will be able to deploy patches and launch scripts remotely, as well as connect to individual desktops for problem resolution.
The enhanced desktop management technology is an add-on capability to the company's flagship Datacenter Enterprise product. Key features of the SilverBack desktop management solution include:
* No requirement to install agent software on desktops that are on the corporate network * Monitors CPU, memory, and disk space, with alerting and long-term trending reports * Monitors anti-virus applications with out-of-the-box templates for Symantec, McAfee, and Trend Micro products * Monitors anti-spyware applications with out-of-the-box templates for Symantec, McAfee, Trend Micro, and Microsoft products * Monitors applications such as Microsoft Office and Internet Explorer plus system health characteristics such as disk fragmentation and printer access * Supports desktops with varying IP addresses (e.g. DHCP, wireless users) * Supports mobile, remote users even when they're not on the corporate network
"Our MSP partners see a huge revenue opportunity in offering their customer base desktop management services," said Jonathan Wolf, Silverback VP of Product Marketing. "What they need is a management solution that deploys quickly, knows what to monitor right out of the box, reduces their operational expenses, and scales with their business. The SilverBack solution provides that in a single management console that also handles servers and network devices."
SilverBack desktop management will be available mid-July.
About SilverBack Technologies, Inc. SilverBack Technologies provides products and services to manage applications, systems, and networks. With a focus on the needs of MSPs and resellers, SilverBack's DataCenter Enterprise product is a distributed, multi-tenant platform for providing remote management across diverse, customer-controlled networks. SilverBack's unique ServiceAccelerator program combines this technology platform with the company's proven sales, marketing, and operations best practices to help its partners see successful results immediately. SilverBack's products support applications from Microsoft (Nasdaq: MSFT), Symantec (Nasdaq: SYMC), McAfee (Nasdaq: MFE), Trend Micro (Nasdaq: TMIC), and Oracle (Nasdaq:ORCL) as well as hardware from Cisco (Nasdaq: CSCO) and other major vendors. Please visit www.silverbacktech.com for more details.
