MANAGED SERVICE PROVIDERS and IT consultants serving small businesses know that time is money. And Dell wants to help them save time and money.
Now members of the new Dell Expert Network—a one-stop shop for MSPs who purchase from Dell on behalf of their SMB clients—can dramatically reduce the time they spend handling support-related issues with TechDirect, Dell’s online service portal. TechDirect provides an easy, convenient, and flexible way for MSPs to manage Dell EMC products throughout their lifecycles—from deployment to education and support—with self-service available 24/7.
This free tool, previously only used by larger reseller partners, is a $10,000+ value Dell is providing to registered Expert Network members, who also receive a dedicated account manager, free training, and other shortcuts to services and support that are designed to make business engagements easier.
TechDirect not only saves up to 60% of MSPs’ time handling customer support and routine operations, but it also boosts productivity significantly, since Expert Network members can manage their technology, train staff, and support end-user customers from a single online account.
Moreover, Dell Expert Network members have an experience in TechDirect that is tailored to their needs:
• Dedicated dashboard gadget
• Repository to archive customer approvals
• Technical support and self-dispatch requests sortable by customer contact or company
