Early Detection Reduces Customer Service Inquiries by 80 Percent, Leading to Increases in Customer Satisfaction for Nation
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CEO & Co-Founder
CEO and co-founder of MSPAlliance. Founded the organization in 2000 and grew it from 5 founding members to over 30,000 worldwide. Author of "The Art of Managed Services & Cloud Computing." Featured in the New York Times, Wall Street Journal, and Inc. Magazine.