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Written by: Charles Weaver, co-founder of MSPAlliance
Most everyone acknowledges the human talent shortage within the managed services profession. This human capital shortage is not new, and it shows no signs of going away. So, what are growth-minded MSP owners and operators to do?
Here are two available (although not necessarily simple) strategies for overcoming the human capital shortage so you can take your MSP practice to the next level of success.
Artificial Intelligence
I use artificial intelligence (AI) as a catch-all for several different tactics available to MSPs to expand their human capital reach. AI, such as what exists within IBM Watson, Microsoft Azure, Google, and Amazon, all present MSPs with the possibility to expand their technical capabilities through automation of repetitive tasks, analysis of dense data sets, and other "force-multiplying" activities.
As much as our industry talks about AI, its application within managed services does depend on at least one critical element: MSPs can use AI only if they have effective policies and procedures in place. This means, if the MSP is mostly a "reactive" or break/fix company performing time and materials services, this business model would likely not benefit much, if at all, from the automation of AI technology.