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July 28, 2008 Ottawa, Canada – The Utility Company, a single-source provider of technology, communications and business management solutions for small and medium-sized businesses (SMB) across North America, today announced the rapid adoption of its 1-866-My-Utility Per Minute Live Helpdesk Service by small and medium-sized businesses (SMB) across North America.
Released on March 17, 2008, 1-866-My-Utility Per Minute forms the entry level service into The Utility Company’s Connected Office Technology-as-a-Service Program - the only single-source solution addressing ALL things technology for SMBs focused on the five main areas of technology for business: IT (network, desktop, security, and storage), business applications, Web/Internet, copier/printer and telecommunications.
Onsite technology support is a multi-billion dollar industry that has grown along-side the increasing complexity and use of technology. Today, a range of options exist for businesses, including: technology resellers, the various geek/nerd onsite service organizations, or a local technician someone may have referred. While each of these options may have a little different marketing message, in all cases they are delivering onsite technology support on an hourly fee basis.
Typically there are three reasons most businesses purchase IT services:
1. Point of sale – you purchase a Blackberry®, go back to your office/home and call for help… 2. Point of pain – come into your office on Monday morning and the internet is down… 3. See the value – technology is critical to your business, so you need proactive support leveraging remote monitoring and management (known as “managed IT services”)
“We introduced 1-866-My-Utility Per Minute to provide customers with an easy way to transition from onsite to remote technology support,” stated Mark Scott, president and founder of The Utility Company. “Simply put, this is a better service for less cost.”
The 1-866-My-Utility Per Minute service includes the following key features:
• 8am-8pm ET access to live helpdesk service and support • Over 90% remote remediation • No minimum charges or travel • Dramatically reduced waiting times and time to resolution • Universal ID code for corporate use • Great supplementary support for internal IT departments • 50-80% savings over typical break/fix support contracts • Easy sign-up and service activation through • Environmentally-friendly – no pollution or gas consumption