The Utility Company Helps Toronto Distributor, Mr. Janitorial Supplies,

June 12, 2008 Ottawa, Canada –The Utility Company, a single-source provider of technology, communications and business management solutions for small and medium-sized businesses (SMB) across North America today highlighted its most recent Customer Success Story, Mr. Janitorial Supplies of Toronto, in the June edition of The Utility View newsletter.

Mr. Janitorial is an ISO-9001 registered distributor of paper products, cleaning supplies and health and safety products in the Greater Toronto Area over the past 18 years. With a growing team the company employs an internal technical resource, as it is heavily reliant on technology for shipping, receiving and communications. In addition, it recently added an industry-specific Enterprise Resource Planning (ERP) system to manage the business.

“Typically small and medium-sized businesses purchase technology services in one of three scenarios: at point of pain, point of product sale or when they see the value of the service for their business,” stated Mark Scott, president and founder of The Utility Company. “Our service portfolio maps to the specific scenario and type of customer. In Mr. Janitorial’s case we focused on working with their general manager along with their internal IT resource to tailor our services to their specific requirements and budget.”

The Utility Company’s service portfolio addresses the three types of SMB technology consumers, including:

Tactical – “Do more with less”, reactive customers with 1-866-My-Utility Per Minute Reliant – Technology critical to business, proactive customers with Connected Office (CO) Strategic – Technology as profit-driver customers with CO Business, CO Web, CO VoIP Connected Office Complements Internal IT

By partnering with The Utility Company, Mr. Janitorial now has a technology team behind their internal resource. The engagement evolved over three stages:

1. Connected Office Network – 24x7 remote monitoring and management service of mission-critical network infrastructure.
2. 1-866-My-Utility Per Minute Helpdesk – computer support on-demand in a pay-as-you-go, per minute model.
3. Connected Office Managed – fully managed network and desktop solution for a fixed-fee per user per month.

“We first signed on with The Utility Company to both back up our in-house IT person when he needed the help and to prepare for his upcoming return to school”, stated Bill Birring, General Manager at Mr. Janitorial Supplies. “Our original intention was to use The Utility Company for a six month stint to simply maintain our servers in his absence; however, they endeared themselves to us in a time of crisis. They went above and beyond to help us through the resolution of our ERP installation and its associated issues. Our wealth of experience in the supply industry has enabled us with the ability to look at a customer’s requirements and recommend the proper solution. I now realize that is exactly what Utility brings to us.”