Who is Your Internal MSP Security Officer?

Having an internal security officer can go a long way towards differentiating your MSP practice from the rest of the community.

Security Oversight

It has long been an industry best practice to perform regular oversight and review of your managed services activities. Many MSPs have regular meetings to review closed tickets, completed backup jobs, and other frequently occurring activities. The purpose of such oversight meetings is to validate that these ongoing services are being executed according to the MSP's documented policies and procedures.

Similarly, there are now many critical internal security items that should be regularly reviewed and tested. User access rights, vulnerability scans, penetration tests, anti-phishing campaigns, technical and non-technical training; these are just a few of the security-focused themes which should be addressed by even the smallest of MSPs.

The larger the MSP entity, the more this security officer is to be a dedicated role, even incorporating some compliance duties.

MSPs have an undeniably important role in today's business community. This status must be continuously cultivated and guarded, or else it can become compromised. Preserving the public trust means MSPs need to take security seriously immediately. One of the first steps towards this goal is nominating someone to be responsible for your MSP's internal security.