I've written a lot about the RMM and PSA wars. These battles between companies are not new and have been going on for many years...as long as the MSPAlliance has existed. One of the most recent articles detailed the M&A activity within the RMM community.
I do not endorse one RMM vendor over the other. I can, however, tell you how some of the MSP/Cloud Verified MSPs view these companies and what the current landscape looks like. This will not be an exhaustive list of RMM vendors or a formal review, but rather an overview, in alphabetical order, of some of the leading RMM vendors and what they are up to.
Atera
A relatively new RMM and PSA company has emerged claiming ease of use and a disruptive pricing model. Atera is 100% cloud based; it has no on premise version. Aimed at smaller MSPs, the company prices its technology not on the device but on the technician. While it has a small community of MSPs today (Atera claims 300), the smaller MSP not needing on premise options and wanting a combined PSA and RMM platform with no real need to integrate with other vendors may find Atera interesting.
Autotask
While originally a PSA platform, through its acquisition of CentraStage, Autotask is now a RMM solution a well. Many MSPs like the ease of use of Autotask since it is a completely cloud hosted solution. For other MSPs with more data privacy and security needs, the requirement of a privately hosted PSA and RMM solution demands other options. Autotask does enjoy the position of being one of the two major PSA solutions out there.
Autotask and CentraStage tend to be used by small and medium sized MSPs.
