AVG Technologies N.V. (NYSE: AVG) has integrated recently acquired RMM platform company level platforms with AVG’s CloudCare. The announcement signals the first technical integration by AVG since it acquired Level in June. AVG provides Internet and mobile security, privacy and optimization solutions to 155 million active users globally.
The new integrated AVG CloudCare Managed WorkPlace service module gives Managed Service Providers (MSPs) the ability to remotely monitor their customers’ device security measures from within a single dashboard and readily identify where protection is missing or inadequate. As a result, partners are able to make more of their customers’ devices secure and ensure their IT environment is better protected as a whole.
“This first integrated service module for AVG CloudCare and AVG Managed WorkPlace is a measure of our commitment to making the lives of Managed WorkPlace MSPs as easy as possible,” said Mike Foreman, General Manager, SMB, AVG Technologies. “It also takes us a step closer toward realizing our vision of fully combining the AVG CloudCare and AVG Managed WorkPlace offerings to deliver the best possible cloud-based IT management platform for MSPs who want to serve and protect their small business customers regardless of whether staff are in the office, at home or on the road.”
Some of the new AVG CloudCare Service Module features will include:
- At-a-glance insight into the health of any AVG CloudCare client device, including status of the AVG AntiVirus service and AVG Content Filtering service; version of the services installed; version of antivirus definitions on each device; and the last date and time that the definitions were updated
- A view of any Managed WorkPlace devices without an AVG CloudCare client installed and therefore the number of devices that could potentially be vulnerable to infection
- Ability to scan devices for possible infections and update AVG AntiVirus definitions on those devices, opening up remediation opportunities for partners
- Clearly see the number of threats detected at a multi-site (multiple customers), site (one customer) and device level for an aggregated view of customer environments
- Simple enable/disable of AVG AntiVirus and AVG Content Filtering services
- Links to the AVG CloudCare dashboard for reports and advanced management make it easier for partners to perform advanced AVG CloudCare management activities
- Summary of AVG AntiVirus Windows Events (last 7 days) for a customer site collected by Managed WorkPlace
- Alerts generated in Managed WorkPlace for threats detected, out-of-date virus definitions detected and more serve as useful triggers for remediation activities
What is the importance of this integration announcement? AVG’s ability to integrate two different technology platforms into a single cohesive solution for MSPs places pressure on the rest of the RMM community to also innovate and push the envelope when it comes to new features and capabilities. This type of integration (and I assume it will continue) will only enhance the appeal and value to MSPs.