MSPAlliance recently had the opportunity to ask AccelOps CEO, Flint Brenton, some questions about his views on the channel, managed services, and security. Here is our interview with Mr. Brenton.
What is the history and purpose of AccelOps?
AccelOps was founded to develop a robust, carrier-class monitoring platform that would set a new standard for integration of security, performance and availability across all elements in the infrastructure – servers, network, security, storage, applications and users. In 2007, it was clear that trying to identify the root causes of performance, availability and security incidents using a multitude of tools was not working, and there was no way that these tools had the ability to scale to meet the needs of managed service providers (MSPs) who were beginning to gain real momentum. That is why we built AccelOps from the ground up, using patented distributed real-time analytics, to provide a single pane of glass that provides visibility across every aspect of the infrastructure and eliminate the blind spots and problems associated with correlating data across the multitude of single-silo tools.
Since our first shipment in 2009, we have focused on the needs of managed service providers, cloud and virtualization. We developed a secure, SaaS-enabled platform that scales and enables MSPs to manage service-level agreements even in the most complex, multi-tenant environments. Unlike traditional SIEM and monitoring tools, AccelOps delivers real-time discovery, event correlation, analysis and alert capabilities that enable MSPs to identify the root cause of a problem and take immediate remedial action. Because we have not had to deal with legacy code, dedicated hardware appliances or 1990s technology, we’ve been able to take advantage of virtualization to create a platform that is quick to install and easy to manage. MSPs can use one-click customer on-boarding and deliver valuable reports to customers within four hours.
How do managed service providers fit into your overall channel strategy?
AccelOps is committed to providing MSPs with a multi-tenant cost-effective and efficient platform that enables them to offer value-added services. AccelOps offers a platform that enables a number of flexible deployment options that range from support as a managed service or SaaS to IT outsourcing. For example, we do not go-to-market with a SaaS business delivery model, but we have architected that capability into our platform so that MSPs can offer SaaS to their customers. We also make it very easy for MSPs to package AccelOps’ capabilities, including dashboards and reports, with their name and logo so that they can maintain a deep relationship with customers. Growth in the managed services sector is definitely fuelling our ability to double on a quarterly basis. Today, MSPs account for more than 30 percent of our business. So it’s fair to say that the success of our MSP partners is the cornerstone of our success.
