Where MSPs and vendors talk — AMAs, product deep dives, roadmap Q&As, integration help. This is a discussion forum, not a selling forum: vendors who pitch more than they contribute will be limited.
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Hi all — I’m [member], based just outside Baltimore in Columbia, MD. I'm not running an MSP. I've spent about 15 years in enterprise security sales — RSA, Microsoft, Mandiant, Palo Alto Networks — Over the years I developed a passion for the “people” aspect of the business and then went inside the channel and ran revenue at two MSPs. I think MSP’s are a vital piece of our economy, that they don’t get enough credit for what they do, and that they are harder to scale than product companies. Selling services and products are two completely different sports. The technology industry is very product focused. Today I'm co-founder at Catalyst Shift, where we work on the business operations layer for MSPs — We synthesize data to provide actioned intelligence on the account based work that tends to get pushed to whoever has time that week. Happy to talk about it if it's useful, but that's not why I'm here. What I'm here for: I want to hear how MSP’s are handling the operational squeeze in the $500K–$10M range, not delivery. Specifically, how they’re keeping account reviews consistent, predicting churn, producing and delivering QBR’s that the client actually cares about, and essentially how satisfied MSP’s are with how they show up for their customers. I personally always thought we could do better in the MSP’s I worked for. Catalyst Shift was built to do just that. If you want to jump on a call or grab coffee, just message me. I'll answer anything anyone wants to ask about what we are seeing on our side.
