CHICO, CA. April 23, 2008 – MSPAlliance, the International Association of Managed Service Providers, today announced the results of its annual Managed Services State of the Market Report. The almost 50 page document is a comprehensive analysis of the global managed IT services marketplace.
The report, based on a 31 question survey of 142 MSPs from around the world, covers a wide variety of operational metrics and emerging trends for the managed services profession.
Key areas of the report include:
- Customer requirements driving industry demand
- MSP market segmentation and key vertical markets
- Revenue growth and customer adoption rates
- Revenue composition, including packaged services, product and consulting
- Contract types and duration
- SLA policies and procedures
- Customer portal types
- Service pricing structures
- MSP staffing requirements
- MSP operating expense ratios
- Sales structures and productivity rates
- Venture funding
- Merger & acquisition activity
"One of the biggest emerging trends we have identified is the changing role of vendors and how MSPs view them,” said Charles Weaver, MSPAlliance president. "When asked to rank vendor MSP programs, 40% of the MSPs said that no vendor had a good MSP program. The overwhelming message we are hearing from the MSPs is that they need their vendors to remain focused on creating great technology so the MSPs can remain focused on servicing their clients.”
The survey consisted of 31 questions regarding the business, technology and market trends that impact the MSPAlliance members. Respondents were asked to give anonymous information on these topics as they affected their MSP operations.
The 47 page report is available for $3,495.00 USD by contacting MSPAlliance at 888-850-6772 or by email at Celia@mspalliance.com
MSPs who are members of the MSPAlliance can obtain a special 20 page report for free by logging into the Managed Services Institute.
About MSPAlliance
MSPAlliance, the International Association of Managed Service Providers, is the standards and accrediting body for the global managed services profession. With nearly 6,000 members worldwide the MSPAlliance sets best practices and standards for MSPs while educating end-user consumers on the benefits of using qualified and accredited MSPs. For more information please visit www.mspalliance.com/
For more information, call:
Celia Weaver
MSP Alliance
888.850.6772
celia@mspalliance.com