2020 has been a challenging year, particularly so for break/fix, reactive IT providers. What is the best strategy and recommendation for these providers as we pass the mid-way point of 2020? Let’s take a look.

Highlights:

1) Change your business model now
2) Re-evaluate your clients now. If they are mostly break/fix or reactive clients, they will not serve you well in the long term.
3) Develop a plan for changing your IT service delivery, as quickly as possible.
4) Use MSP Verify as template for aligning your new process to a best practices approach. There are professional expectations you must meet in order to enter the world of managed services.