Old RMM Model Is Broken for MSPs

Yes, the RMM vendors must continue to have an open ecosystem to allow fro maximum choice for MSPs to support different types of vendor relationships. MSPs want and demand options for the types of add on technologies they bring to market. To say those technologies need to be integrated into the RMM is an understatement. But, MSPs want those technologies to be heavily integrated so that it is easier to manage and deliver those services in an efficient manner.

As RMM companies add more and more technologies into their service options, my hunch is that MSPs will lean more heavily towards using those technologies that are owned by the RMM vendor. This is only natural and begs the question of how open these RMM ecosystems will remain.

Innovation through M&A

What appears to be undeniable is that RMM vendors will innovate through acquisition and not through collaboration. The need to own technology will be more pressing than the need to partner with a 3rd party vendor. The more acquisitions these RMM vendors close, the more pressure will be placed on the remaining RMM platforms who have not done their own acquisitions.

AVG is a good example of this acquisition strategy, although they are not the only one. The good news is, AVG and others like them, are pushing the envelope on behalf of MSPs and beginning to innovate again. This is very good for the MSP community.