More MSP M&A activity to report, this time from Canada. TUC®, one of Canada’s largest managed services providers (MSP), has acquired the assets of Millennium Care Inc., a Canadian-based global IT service desk organization. The acquisition adds TUC operations in Toronto and a 24x7 Service Center in Summerside, PEI, supporting over 30,000 end users in mid-enterprises ranging from 100 to 10,000 users and brings TUC’s total team to over 150 employees. The purchase will also bring 24x7 multilingual support across North America for the MSP startd by Mark Scott, one of the original founders of N-able.
This is not the first M&A deal for TUC, who have quietly been building a managed services juggernaut based on acquisition and organic growth. The MSP began with the idea of being a utility based msp franchise but has in recent years shifted its focus slightly to be more of a pure managed services firm based on a centralized and scalable service delivery framework.
“We look at this new ability as a transformational acquisition, one that enables us to deliver service desk and managed services to companies from 10 to 10,000 employees—I call it our Salesforce moment! This is a strategic move fusing the automation and proactivity of managed services with the ‘always on’ responsiveness, scale and process of an enterprise service desk, resulting in the most comprehensive service of any MSP in North America,” commented Mark Scott, President and CEO of TUC.
This addition is part of TUC’s strategic move to overtake both local and national competitors. TUC began its aggressive vision with the acquisition of Ottawa’s Nitro IT Business Solutions—a company that had been one of the top MSPs and VARs in Canada for more than 25 years. Shortly following its first acquisition, TUC acquired both TechSupport.ca and Protek, both major players in Canada’s MSP space. The announcement comes just 18 months after the vast expansion of the company—and just several months after being named Ottawa’s fastest growing company, having experienced an unprecedented 1500%+ growth since 2010.
