IIn this episode, we explore the concept of shared responsibility in managed services, known as managed controls. As MSPs take on more security and compliance functions, it’s crucial to clearly define responsibility boundaries for operational, legal, regulatory, and reputational protection. We break down the shared responsibility model, real-world applications, and how MSPs can use it to build trust, reduce risk, and drive growth.
The discussion emphasizes the importance of managed controls in ensuring compliance and building client trust. It addresses misconceptions about compliance responsibilities, the significance of vendor relationships, and the opportunities from mastering managed controls. The speakers highlight the need for MSPs to understand their compliance role, maintain transparency, and achieve operational efficiencies through effective control management.
Takeaways
- Managed controls provide assurance for customers and MSPs.
- MSPs must understand their compliance responsibilities, even if they don’t host data.
- Compliance as a service is a growing opportunity for MSPs.
- Understanding vendor controls is crucial for MSPs.
- Managed controls should be integrated into service agreements.
- Clients often rely on MSPs for compliance understanding.
- The importance of transparency in MSP-client relationships.
- Frameworks should be chosen based on market needs, not just customer demands.
- Training clients on compliance can enhance MSP value.
- Mastering managed controls can lead to operational efficiencies.