It’s time for the annual managed services year in review. 2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this year. We will examine a few of the highlights in this year-end review of 2020.
- MSPs Rose to the Challenge in 2020
- The pandemic caused a major separation between professional MSPs and other IT providers
- Regulation of IT is now upon us
- Managed services contracts went through some changes this year. Terms, risk strategies, even negotiating tactics
- Cyber Attacks – both against MSPs and clients
- Changes in ransomware payment policy
- IT labor uncertainties created new opportunities for MSPs
MSP Zone Guest: Rob Scott, Scott & Scott, LLP