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Articles, Managed Services, MSP Best Practices

Home » Managed Services

What Is the True Meaning of MSP? Understanding the Managed Services Profession

  • Nov 22, 2025
  • By Charles Weaver

When people ask me about the real meaning of the word MSP, I usually tell[...]

It’s Time to Re-Think Multi-Year Managed Services Agreements

  • Apr 4, 2019
  • By Charles Weaver

Ten years ago I would have said multi-year managed services agreements were not only worth[...]

Survey shows a bright outlook for IT salaries, budgets in 2014 and beyond

  • May 8, 2014
  • By Celia Weaver

According to the numbers, 55 percent of IT professionals experienced a pay raise in 2013,[...]

H-P Joins IBM and Cisco in Hunt for Cloud Computing Success

  • May 7, 2014
  • By Charles Weaver

It started a few years ago with Cisco engaging with managed service providers to discuss[...]

What’s the Biggest VAR to MSP Transition Headache?

  • May 3, 2014
  • By Charles Weaver

This has been a hotly debated topic for a long time; I mean a really[...]

Make Delighting Your MSP Customers Job #1 and the Rest Will Fall into Place

  • May 3, 2014
  • By Charles Weaver

As the saying goes, “the customer is king,” and businesses who don’t put their customers[...]

Michigan Gets it Right on Cloud Tax

  • May 1, 2014
  • By Charles Weaver

I think we all should take a look a the state of Michigan and their[...]

How Threat Intelligence and Sandboxing Can Protect Your Customers from Zero-Day Exploits

  • Apr 23, 2014
  • By Charles Weaver

It seems as if every week there is yet another news story about a company[...]

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