In this engaging conversation, Charles and Mike Deskin discuss the evolution of Dresner Group, a Maryland-based managed service provider, from its inception in 2002 to its current focus on cybersecurity and security monitoring. They explore the challenges and transitions within the IT landscape, including the shift from break-fix models to managed services, and the impact of new tax proposals on the MSP community. The discussion highlights the importance of adapting to client needs and the organic growth of the business into new states, driven by demand from existing clients.
In this conversation, Mike Deskin discusses the evolution and challenges of Managed Service Providers (MSPs), emphasizing the importance of trust in partnerships, the necessity of internal processes for growth, and the role of automation and AI in enhancing operational efficiency. Mike Deskin also discusses recent tax legislation in Maryland and its potential impact on MSPs and clients. He shares insights on market sentiment and the future outlook for MSPs, highlighting the need for a balance between technology and human expertise.
Highlights:
- Dresner Group started in 2002 and has evolved significantly since.
- The IT landscape has changed dramatically, especially in managed services.
- Transitioning to a managed services model was challenging but necessary.
- Cybersecurity has become a central focus for MSPs in recent years.
- New tax proposals could have detrimental effects on the MSP community.
- Organic growth is driven by client demand and needs.
- The importance of adapting to changes in technology and client expectations.
- Effective use of RMM tools can enhance service delivery.
- Surveillance and access control have become key service areas for MSPs.
- The conversation around cybersecurity legislation is critical for business sustainability. Trust is essential in MSP partnerships.
- Internal processes are crucial for successful expansion.
- Automation can enhance efficiency but has limitations.
- AI is evolving but not yet fully integrated into MSP operations.
- Market demand for IT services remains strong.
- Building relationships is key to MSP success.
- Proper documentation and procedures lead to growth.
- Automation tools should complement, not replace, human effort.
- The future of MSPs may involve less technical staff but more customer service roles.
- January 2024 was unexpectedly busy for the MSP market.