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Co-managed services is not new. In fact, it has been around since the beginning of the managed services profession. If you want to be completely honest, managed services began as a “co-managed” model with the MSP playing the critical outsourcing role but being directed by internal IT. Those days have changed.
Highlights:
- Origins of co-managed services
- Co-managed services defined
- When co-managed services does not work
MSP Zone Reading Material: Why the future of managed services is co-managed (channellife.com.au)