Remote monitoring and management technology company, LOGICnow, today announced that it has launched a new software architecture to power its best-in-class systems management platform, MAX Remote Management. The software infrastructure will enable IT professionals to deliver more proactive IT services in a faster and more efficient way.
“LOGICnow’s new real-time architecture marks a key milestone in the evolution of MAX Remote Management as the leading IT Service Management (ITSM) platform for IT professionals,” said Damian Trzebunia, Director of Product Marketing at LOGICnow. “We have made a tremendous investment to re-architect our software infrastructure to ultimately deliver real-time device communication at scale. This will help managed service providers drive more service revenue, close more sales and reduce customer churn.”
This announcement comes on the heels of LOGICcards, a data analytics and machine learning capability announced by LOGICnow last fall. MAX Remote Management is currently used by tens of thousands of engineers to manage hundreds of thousands of networks across millions of endpoints, and it processes billions of emails and terabytes of data each month.
“LOGICcards applies machine learning and collective intelligence capabilities to this data to deliver actionable insights that help IT professionals make smarter decisions in highly automated fashion,” Trzebunia said. “Combined with LOGICcards, our new real-time architecture has the potential to drive unprecedented visibility, efficiency and scale within the IT function.”
The new architecture is available to all MAX Remote Management customers with a simple upgrade to the latest version of its monitoring agent. Customers can invoke the upgrade with just a few clicks and start benefiting from faster actions in their MAX Remote Management dashboard.
