03 Jun RMM Security Strategies for MSPs
Every MSP uses some combination of RMM and ticketing technology. But, what are the security issues related to use of those platforms and how can MSPs ensure they are protected? The...
PSA Tag
27 Aug MSP Ticketing System Usage and Projections
Written by: Myra Snyder, Sr. Manager, Certifications and MSP Analyst Each year MSPs have an increasing variety of ticketing systems available for their use. New technologies are flooding the market, allowing...
27 Feb Private Equity is Moving on the Managed Services Profession
The news about ConnectWise selling to private equity firm Thoma Bravo should come as no surprise to those of you who have been reading this website. Starting as early as...
26 Feb ConnectWise: The Changing of the MSP Guard
I suppose when you live long enough you get to an age where you reflect more on what is past and (slightly) less on what is ahead. When I heard...
01 Oct Kaseya Strikes Back at Datto with Purchase of Spanning
RMM platform company Kaseya® today announced the acquisition of Spanning Cloud Apps, a provider of SaaS data protection. Founded in 2010, Spanning has more than 10,000 active MSP and enterprise...
14 Aug Can AI Save Managed Services?
As a general statement, artificial intelligence (AI) has not had much of a role to play in the birth or growth of the managed services profession. MSPs have long been...
31 Jul Does Your MSP Practice Really Need a NOC?
The short answer is yes. Although it is well into 2018, there are still companies building managed services teams. These new MSPs frequently need assistance with how best to create...
03 May Kaseya-Unitrends Merger Analyzed: What MSPs Need to Know
If the merger between RMM/PSA company Kaseya and backup vendor Unitrends is a surprise to you, then you haven't been paying attention. The merger, announced today, creates a formidable entity...