One of the biggest misconception or myths MSPs have about certifications and audits is that if the MSP does not host the data, there is no need to examine the...
Every MSP uses some combination of RMM and ticketing technology. But, what are the security issues related to use of those platforms and how can MSPs ensure they are protected?
The...
Written by: Myra Snyder, Sr. Manager, Certifications and MSP Analyst
Each year MSPs have an increasing variety of ticketing systems available for their use. New technologies are flooding the market, allowing...
The news about ConnectWise selling to private equity firm Thoma Bravo should come as no surprise to those of you who have been reading this website. Starting as early as...