What is the customer service experience within the managed services profession? Our profession talks a lot about service delivery with a predominant focus on the technical. And, for good reason. However,...
Most of our attention has been on the big 4 MSP platforms. But, are we ignoring the growing army of MSP RMM, ticketing, and point solution tools being developed on...
One of the biggest misconception or myths MSPs have about certifications and audits is that if the MSP does not host the data, there is no need to examine the...
Every MSP uses some combination of RMM and ticketing technology. But, what are the security issues related to use of those platforms and how can MSPs ensure they are protected? The...
Written by: Myra Snyder, Sr. Manager, Certifications and MSP Analyst Each year MSPs have an increasing variety of ticketing systems available for their use. New technologies are flooding the market, allowing...
The news about ConnectWise selling to private equity firm Thoma Bravo should come as no surprise to those of you who have been reading this website. Starting as early as...
I suppose when you live long enough you get to an age where you reflect more on what is past and (slightly) less on what is ahead. When I heard...