The official community forum for MSPAlliance members. Everyone here has agreed to the same Code of Ethics — a shared commitment to doing this work the right way. Talk openly, compare honestly, and raise the profession together.
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Charlie and the team open the floor on Wednesday, September 9, and this one is on how MSPs are actually using AI, and the governance, acceptable-use, and data questions that come with it. Drop your questions in this thread and we'll work through them live on the call, most upvoted first. Asking ahead of time means we can come back with a real answer instead of a take off the top of our heads. A few to get the thread going: Where are you already using AI day to day? Do you have an acceptable-use policy yet, or is it still informal? What client or company data should never go into these tools, and how do you check AI's work before it reaches a client? The more specific, the better the answer, where it's helping, where it's making you nervous, and what you've already tried.
Charlie and the team open the floor on Wednesday, August 12, and this one is on sales and marketing. Post your question in this thread and we will work through them live on the call, most upvoted first. Asking ahead of time means we can come back with real numbers instead of a guess off the top of our heads. Specifics get better answers than generalities — how big you are, what you have already tried, and where it went sideways.
1 replyHello All!. I am [member] Rayn with [company]. We are based in Atlanta, Georgia. Most of our clients are in teh Atlanta area, but we also have clients across the US & Canada.
0 repliesHello everyone. I'm [member] R. [member], founder and principal of co.nexus exchange (now branding under co.nexus cyber) here in the great state of Virginia, located in the southeast corner of the state in the Hampton Roads area, specifically Virginia Beach. This upcoming January 15th will be 25 years since I launched co.nexus exchange. My entire educational and professional career has pretty much spanned the entire evolution of the internet era since the mid 1990's. Post-pandemic, like many "IT companies," we started to recognize the need and demand to shift our business model from the traditional break-fix model to the modern MSP model. I'll humbly admit that we're still in our infancy of fully defining and solidify that model, but we're confident we have an incredible foundation to build upon that will lead to our next 25 years of sustained growth. I was excited to learn about MSP Alliance from a NIST webinar we attended earlier this summer where Charles Weaver was one of the presenters. We've been engaging with the organization since, and now with this fantastic community forum they have built, I'm looking forward to collaborating with many of you on the myriad of unique nuances and challenges we all face in this ever-evolving industry.
0 repliesHey everyone, I’m [member], owner of [company]. We’re an MSP based in Cranbrook, British Columbia, serving businesses throughout the East Kootenays and surrounding area. I started [company] in 2019, so we’re coming up on seven years in business. We primarily work with small and mid-sized organizations, including dental and professional offices, accounting firms, property management companies, healthcare, non-profits, tourism, retail, and a handful of other industries. Our focus is managed IT, cybersecurity, Microsoft 365, backups and disaster recovery, networking, VoIP, and the general technology planning that tends to fall between all of those categories. We do a mix of ongoing managed services and project work, but over the last few years I’ve been putting a lot more emphasis on standardization, proactive management, security, and reducing unnecessary complexity in client environments. We’re a fairly small operation, so I’m still very involved technically as well as on the business side. That means I spend my time bouncing between client strategy, projects, support, sales, process improvement, and figuring out how to make the company operate more efficiently as we grow. I joined the community because I’m interested in learning from other MSP owners who have already worked through some of the same challenges around packaging, pricing, standardization, delegation, and building a more scalable service model. I’m also always happy to compare notes on Microsoft 365, networking, security, backups, or any of the other technical rabbit holes we all seem to find ourselves in. Looking forward to getting to know everyone and contributing where I can. For those of you who have been running an MSP for a while, what is one change you made that had the biggest impact on making the business easier to run or more scalable?
0 repliesHello everyone, I’m [member], representing [company], a Brazilian Managed Service [company] based in Araraquara, in the state of São Paulo. 🇧🇷 With almost three decades of experience, [company] has evolved from an internet service [company] into a technology partner focused on managed IT services, cybersecurity, cloud solutions, corporate hosting and security operations. We help companies manage and protect their technology infrastructure, with a strong focus on continuity, security, reliability and operational efficiency. We are joining MSPAlliance as part of our commitment to continuously evolve our organization and, most importantly, raise our standards across every level of our operation and customer service. Our goal is to strengthen our compliance, processes, governance and cybersecurity practices, ensuring that our technical expertise is supported by internationally recognized standards and best practices. We believe that delivering excellent technology services goes beyond having the right tools and expertise — it also means having the right processes, controls, people and commitment to continuously improve. We are looking forward to learning from the MSPAlliance community, exchanging experiences with other MSPs and contributing to this global ecosystem.
0 repliesHi all — I’m [member], based just outside Baltimore in Columbia, MD. I'm not running an MSP. I've spent about 15 years in enterprise security sales — RSA, Microsoft, Mandiant, Palo Alto Networks — Over the years I developed a passion for the “people” aspect of the business and then went inside the channel and ran revenue at two MSPs. I think MSP’s are a vital piece of our economy, that they don’t get enough credit for what they do, and that they are harder to scale than product companies. Selling services and products are two completely different sports. The technology industry is very product focused. Today I'm co-founder at Catalyst Shift, where we work on the business operations layer for MSPs — We synthesize data to provide actioned intelligence on the account based work that tends to get pushed to whoever has time that week. Happy to talk about it if it's useful, but that's not why I'm here. What I'm here for: I want to hear how MSP’s are handling the operational squeeze in the $500K–$10M range, not delivery. Specifically, how they’re keeping account reviews consistent, predicting churn, producing and delivering QBR’s that the client actually cares about, and essentially how satisfied MSP’s are with how they show up for their customers. I personally always thought we could do better in the MSP’s I worked for. Catalyst Shift was built to do just that. If you want to jump on a call or grab coffee, just message me. I'll answer anything anyone wants to ask about what we are seeing on our side.
1 replyHi everyone, I'm [member], CEO of [company], a managed service provider founded in 2019 with offices in Amsterdam (HQ), Antwerp and Karaman. We support 150+ mid-market clients across the Benelux with IT service desk, staff augmentation, managed IT, cybersecurity, cloud (Azure, Microsoft 365, AWS), managed networking, Wi-Fi analysis, IT consultancy and hardware services. Retail is our leading vertical, alongside healthcare, transport & logistics, education, manufacturing and professional services. We joined MSPAlliance mainly to strengthen our cybersecurity compliance posture (NIS2/DORA readiness), look into Cyber Verify certification, and connect with vendor partners as we keep growing our client base. Looking forward to learning from this community, and happy to help with anything Benelux-related!
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